Privacy Policy

Personal Details

When you bring your vehicle in or reach out to us, we'll typically need stuff like your name, phone number, email address, and sometimes your mailing address. Pretty standard stuff - can't really call you about your finished service without a phone number, right?

Vehicle Information

We collect details about your ride - make, model, year, VIN number, mileage, service history. This helps us track what we've done and what your car might need down the road. Your Porsche's maintenance schedule is way different from a Volvo's, so we gotta keep good records.

Payment Info

Credit card details, billing addresses - the usual payment stuff. We don't actually store your full credit card numbers on our systems though. That goes through our secure payment processor because we're not trying to be a bank here.

Website Activity

If you're browsing our site, we might collect some technical data like your IP address, browser type, pages you visit, how long you hang around. Nothing creepy, just helps us understand what people are looking for and how to make the site better.

We're not in the business of selling your data or spamming you with nonsense. Here's what we actually do with your info:

• Service Your Vehicle: Obviously the main thing - diagnosing issues, ordering parts, completing repairs, keeping maintenance records
• Communication: Calling or emailing you about your service appointments, letting you know when your car's ready, sending service reminders when you're due for maintenance
• Payment Processing: Getting paid for our work (kinda important for keeping the lights on)
• Improving Our Services: Understanding what our customers need, what services are popular, where we can do better
• Legal Stuff: Keeping records for warranty claims, complying with Canadian regulations, protecting against fraud
• Marketing (Optional): Occasionally we might send out info about special offers or new services, but you can opt out anytime - no hard feelings

We're pretty protective of your info, but there are a few situations where we might need to share it:

Service Providers

Sometimes we work with third parties like parts suppliers, diagnostic software companies, or payment processors. They only get what they need to do their job, and they're bound by confidentiality agreements.

Legal Requirements

If the law requires it - court orders, legal proceedings, government requests - we'll comply. Also if we need to protect our rights or someone's safety.

Business Transfers

If we ever sell the business or merge with another shop (not planning on it, but you never know), your information would transfer to the new owners.

What we DON'T do: We don't sell your personal information to marketers, data brokers, or random companies. That's not our style.

We take reasonable precautions to protect your information from unauthorized access, alteration, or destruction. Our systems are secured, our payment processing is encrypted, and we limit who on our team has access to customer data.

That said, no system is 100% foolproof - anyone who tells you otherwise is lying. We do our best with industry-standard security measures, but we can't guarantee absolute security. It's like locking your car - it helps a lot, but it's not impossible for a determined thief.

Physical records in our shop are kept secure, and we shred documents when they're no longer needed. Old hard drives get wiped properly before disposal.

Under Canadian privacy laws, you've got some rights when it comes to your personal information:

• Access: You can ask to see what information we have about you
• Correction: If something's wrong or outdated, let us know and we'll fix it
• Deletion: You can request we delete your info, though we might need to keep some records for legal or warranty purposes
• Opt-Out: Don't want marketing emails? Just click unsubscribe or give us a shout
• Data Portability: Want a copy of your service records? We can provide that

To exercise any of these rights, just email us at service@lumarethveilborn.info or call (604) 555-8742. We'll get back to you within a reasonable timeframe - usually a few business days unless we're absolutely slammed.

Our website uses cookies - those little files that websites store on your computer. We use them for basic stuff like remembering your preferences and understanding how people use our site.

Types of cookies we use:

• Essential Cookies: Needed for the site to work properly
• Analytics Cookies: Help us see what pages people visit, how long they stay, etc.
• Functional Cookies: Remember your preferences and settings

Most browsers let you control cookies through their settings. You can block them if you want, though it might make some parts of the site not work as well. Your call.

We keep your information for as long as necessary to provide services and comply with legal requirements. Generally speaking:

• Service records: Typically 7 years (helps with warranty claims and vehicle history)
• Financial records: As required by Canadian tax laws
• Marketing data: Until you opt out or we determine it's no longer relevant
• Website analytics: Usually aggregated and anonymized after a reasonable period

When we no longer need your data, we'll either delete it or anonymize it so it can't be traced back to you.

Our services aren't directed at kids under 13, and we don't knowingly collect information from children. If you're a parent and think we've somehow collected info about your kid, let us know immediately and we'll delete it. Most of our customers are adults who own European luxury vehicles anyway, so this shouldn't really be an issue.

Sometimes our website might link to other sites - maybe parts suppliers, manufacturer resources, or industry organizations. We're not responsible for their privacy practices. Once you click away from our site, you're under their policies. Always good to check their privacy stuff too if you're concerned.

Privacy laws change, our business evolves, technology advances - so we might need to update this policy from time to time. When we do, we'll update the "Last Updated" date at the top of this page. If there are major changes, we'll try to give you a heads up via email or a notice on our website.

Probably worth checking back once in a while, especially if you haven't been by in a few years. Though honestly, if you're driving a European luxury car, you're probably seeing us at least once a year for maintenance anyway.

Got questions about this privacy policy? Want to access, correct, or delete your information? Just want to chat about how we handle data? We're here for it.

We'll do our best to respond within a few business days. If you're also bringing your car in, we can discuss privacy stuff in person too - whatever works for you.